Refund Policy

CutoutVideo sells digital processing credits delivered immediately upon purchase.

1. Digital Goods

Because processing credits are delivered instantly to your account, completed purchases are generally non-refundable once credits have been used.

2. Eligible Refund & Credit-Back Cases

• Failed, timed-out or cancelled jobs: Credits are deducted when a job starts (1 credit = 1 minute of video, rounded up per minute). If the job fails, times out, or you cancel it before it finishes, those credits are returned to your balance automatically. If that ever doesn't happen, email us and we will restore the credits or refund the affected purchase.
• Unused packs within 14 days: If you purchased a credit pack by mistake and have not used any credits from that pack, you may request a full refund within 14 days of the charge.
• Major service defect: If the core background removal service fails to deliver usable output for supported formats and cannot be resolved within a reasonable timeframe, you may request a refund for unused credits within 14 days of purchase.

3. How to Request a Refund

Email [email protected] with your Google account email, order number, and a brief description of the issue. We respond within 5 business days.

Last updated: November 14, 2026